Terms & Conditions

Welcome to Eikenbi. By accessing our website and purchasing products from Eikenbi, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

  • By accessing the website or purchasing products from Eikenbi, you acknowledge that you have accepted these Terms & Conditions.
  • Eikenbi reserves the right to update or modify these terms at any time. Changes will be posted directly on the website and become effective immediately.

2. Products and Services

  • Eikenbi is committed to providing authentic Japanese products, with guaranteed quality and clear origin.
  • Product information (price, images, descriptions) is published transparently on the website. However, minor errors in display (color, packaging, or typographical mistakes) may occur.

3. Pricing and Payment

  • Product prices are displayed in VND, JPY, or USD, and are exclusive of taxes (depending on local regulations).
  • Eikenbi reserves the right to change prices at any time, but the price applicable at the time of your order will remain valid.
  • Accepted payment methods: Paypal, Credit/Debit cards, E-wallets, Apple Pay.

4. Shipping

  • Delivery time depends on your location and the chosen shipping method.
  • Eikenbi is not responsible for delays caused by external factors (natural disasters, pandemics, shipping issues).
  • Detailed information is provided in the Delivery Information section.

5. Returns & Refunds

  • You may request a return within 14 days of receiving your order, provided that the product is unopened, unused, and in its original packaging with intact seals.
  • Certain products (promotional items, gifts, opened packages) may not be eligible for return.
  • For more details, please refer to our Returns & Refunds policy.

6. Customer Responsibilities

  • Provide accurate and complete information when placing an order (full name, phone number, shipping address).
  • Complete payment in full and on time according to the chosen method.
  • Do not use the Eikenbi website for fraudulent, fake, or harmful purposes.

7. Eikenbi’s Rights and Responsibilities

  • Ensure products are delivered according to the correct quality and quantity specified in the order.
  • Protect customer personal information in accordance with our Privacy Policy.
  • Reserve the right to decline or cancel an order in special cases (suspected fraud, out-of-stock items, incorrect information).

8. Limitation of Liability

  • Eikenbi is not responsible for any indirect damages resulting from the use of products outside the recommended purpose.
  • Customers are advised to carefully read the product instructions before use.

9. Governing Law

  • These Terms & Conditions are governed by the laws of the country of operation.
  • Any disputes will be prioritized for resolution through mutual agreement. If unresolved, disputes will be submitted to the competent court.

10. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Eikenbi Japan

  • Address: 33337-32 Toyoshiki, Kashiwa, Chiba 277-0863, Japan
  • Phone: 080-7955-7176
  • Email: eikenbijapan@gmail.com