Delivery Information

At Eikenbi Japan, we are committed to delivering your order quickly, safely, and reliably. Below you’ll find everything you need to know about our shipping process.

📦 Shipping Overview:

  • Orders are processed within 1 - 3 business days.
  • Standard delivery time: 5 -10 business days.

Your order will be shipped from our warehouse in the United States or directly from Japan, depending on the quantity of products.

We are committed to ensuring your product arrives in perfect condition and on time.

⏱ Order Processing Time:

  • Orders placed before 2:00 PM (EST) are processed the same business day
  • Orders placed after this time will be processed the next business day
  • Orders are not processed on weekends or public holidays

During peak seasons, processing times may be slightly extended.

🚛 Shipping Methods & Carriers:

We partner with trusted carriers in the United States, including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • Japan Post

💰 Shipping Costs:

  • Orders under $100: Shipping fee $20
  • Orders from $100 – $299: Shipping fee $10
  • Orders of $300 and above: Free shipping

Shipping fees are calculated at checkout based on your location and selected method.

📍 Shipping Locations:

  • We currently ship within the United States only
  • International shipping may be available in the future

📦 Order Tracking:

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • A tracking number to monitor your delivery status

Please allow up to 24 hours for tracking updates to appear.

⚠️ Delivery Delays & Issues:

While we strive to meet all delivery estimates, delays may occur due to:

  • Weather conditions
  • Carrier delays
  • High shipping volumes

Eikenbi is not responsible for delays caused by third-party carriers. However, we will always assist you in tracking and resolving delivery issues.

❗ Incorrect or Incomplete Address:

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by customers
  • Additional shipping fees may apply for re-delivery

📦 Lost or Damaged Packages:

  • If your package is lost in transit, please contact us immediately
  • If your order arrives damaged, please provide photos within 48 hours of delivery

We will work with the carrier to resolve the issue as quickly as possible.

🔒 Packaging & Safety:

  • All orders are securely packaged to ensure product integrity
  • Sensitive products are handled with care to maintain quality during transit
  • Packaging is designed to be discreet and professional

🔁 Returns & Refunds:

For information regarding returns, exchanges, and refunds, please visit our Return & Refund Policy page.

📩 Need Help?

If you have any questions about your order or delivery, feel free to contact us:

📧 Email: eikenbijapan@gmail.com
⏱ Response time: within 24 business hours