Privacy Policy

Eikenbi Japan always respects and is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you use Eikenbi’s products, services, and official website.

1. Information We Collect

We may collect the following types of information from customers:
• Full name, phone number, email address, delivery address. 
• Payment information (credit card, e-wallet, bank transfer, etc.). 
• Information about website usage behavior (cookies, IP address, browsing history).

2. Purpose of Information Use

Your personal information is used for the following purposes:
• Processing and managing orders. 
• Customer support and care. 
• Sending promotions, offers, and updates from Eikenbi (with your consent). 
• Enhancing service quality and improving shopping experience.

3. Information Sharing

• We are committed not to sell or exchange customers’ personal information to third parties for commercial purposes. 
• Information is only shared with shipping, payment, or related partners to ensure order completion. 
• In cases required by law, we may provide information to authorities.

4. Information Security

Eikenbi applies appropriate technical and security measures to protect personal data, including: 
• Encrypting payment data. 
• Internal access control. 
• Monitoring and preventing unauthorized access.

5. Customer Rights

Customers have the right to: 
• Request access, modification, or deletion of their personal information. 
• Refuse to receive promotional information from Eikenbi at any time. 
• Contact us directly for privacy support.

6. Cookies and Tracking Technologies

Eikenbi’s website uses cookies to: 
• Remember login information. 
• Personalize shopping experience. 
• Analyze user behavior to improve services.

Customers can adjust or disable cookies in their browser settings, but some features may be limited.